Refund Policy

What is The Firefly Terrace’s refund policy?

We will offer a full refund if you have received damaged products. If you receive an incomplete order, we’ll refund the amount of the items missing. Please raise your refund request within 7 days of order delivery to avail refunds or replacements.

How to raise a complaint regarding missing or damaged products?

Kindly raise a complaint within 7 days of receiving the order at thefireflyterrace@gmail.com

Can I exchange products once ordered?

Purchases are final and cannot be returned or exchanged, unless you’ve received damaged products.