What is The Firefly Terrace’s refund policy?
We will offer a full refund if you have received damaged products. If you receive an incomplete order, we’ll refund the amount of the items missing. Please raise your refund request within 7 days of order delivery to avail refunds or replacements.
How to raise a complaint regarding missing or damaged products?
Kindly raise a complaint within 7 days of receiving the order at firstname.lastname@example.org
Can I exchange products once ordered?
Purchases are final and cannot be returned or exchanged, unless you’ve received damaged products.